1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. WHEN WILL MY ORDER SHIP?
Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed on business days will be processed and shipped within 1-3 days.
We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.
3. HOW LONG DOES MY ORDER TAKE TO ARRIVE?
For customers in the Contiguous States of USA:
- Standard: 7-15 business days
For customers in other countries (Canada, EU, UK, Australia...):
- Standard: 15-30 business days
Please note that shipping times do not include the standard 1-3 business days processing time it takes for the order to ship out.
4. WHERE DOES 365FAMTOOLS SHIP FROM?
Normally, most of 365Famtools's in-stock products are shipped from the US and will be delivered in 7-10 business days. Some would be sent directly from our factories in Asian (will be shipped from our warehouses in Vietnam, Cambodia, India, etc.) & it will take 10-15 business days. We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.
5. HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on your email. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.
6. HOW DO I CHANGE OR CANCEL AN ORDER?
You may change or cancel your order by our Customer Support Team before the order is processed.
If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit at Return & Refund Policy. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible.
7. WHAT SHOULD I DO IF I DID NOT RECEIVE MY DELIVERED PACKAGE?
First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution please contact our Customer Care Center at email@example.com
8. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
9. I NEED HELP WITH A LATE ORDER
Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.
10. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as PayPal.
11. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
12. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.