2 Color Retractable Dual Pet Leash

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-3 days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

FREE Worldwide Shipping over $69+. All orders are shipped with a tracking number.

For customers in the Contiguous States of USA:

• Standard: 7-15 business days.

For customers in other countries (Canada, EU, UK, Australia...):

• Standard: 15 - 30 business days.

Please note that shipping times do not include the standard 1-3 business days processing time it takes for the order to ship out.

To avoid high storage and labor costs, our goods are located abroad. This allows us to offer you items at very competitive prices, while providing assistance in French.

Normally, most of 365Famtool's in-stock products are shipped from the US and will be delivered in 4-7 business days.

Some would be sent directly from our factories in Asian (will be shipped from our warehouses in Vietnam, Cambodia, India, etc.) & it will take 7-20 business days.

We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.

We have a very large number of suppliers, when you place an order, the supplier will load the packages according to the weight of a package. (If a package exceeds the standard, we will separate the products). If you order several different (or the same) items, you will receive 1 or more different packages and they will arrive at different times (some will be faster, some slower).

Absolutely, we can deliver worldwide.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on your email. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

It will be sent to the email you used for placing the order. If you fail to track your order, please email support@365famtools.com with your order number and request.

Or You could click the "TRACK ORDER" tab on our website & enter the order number & email address that you provided with your order. You'll see if the status of the order is in "processed" or "unprocessed" mode.

You have 24 hours to change your mind. You may change or cancel your order by our Customer Support Team before the order is processed.

If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit at Return & Refund Policy. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible. Or send us an email via support@365famtools.com to resolve emergency case.

For the sake of speed, we don't get phone calls. It takes a few seconds or minutes to process an email, while an average call takes a few minutes. To avoid taxes and to offer you the lowest prices, we only respond by e-mail. Know that we do not ignore anyone and respond quickly. If in doubt, give it a try.

Is my information safe?

Our site is completely secure and hosted by an HTTPS server that guarantees the protection of you and all your personal data.

Absolutely, we accept payment via Visa, Mastercard and PayPal, these world leaders would never let us continue our store if we had a significant rate of dissatisfied customers. Our online store is constantly monitored.

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center at support@365famtools.com